1 hour ticket response
Prompt support is our ultimate objective and that is the reason why we’ve got a team of seasoned tech support engineers who are ready to offer a prompt reply to any question that you might have. Simply open your support ticket from the Website Control Panel and we’ll respond within sixty minutes in the worst case scenario. Actually, we strive hard and aim for a twenty–minute technical support ticket response time.
A First–Class Help Desk Support Service
Our tech support team representatives possess considerable experience in the Linux shared website hosting packages niche and are experienced enough to deliver a prompt answer to your problem. If, however, the problem at hand is not within the competence of a client support engineer, the tech support ticket will be sent to a developer or system administrator for additional investigation.
An Easy–to–Browse Help Section
Integrated into the Website Control Panel is an easy–to–navigate Help Center, which includes various information sources. You can search through a routinely updated knowledge base offering web hosting account administration articles and web site management articles, watch our how–to video tutorials or take a peek at our F.A.Q. archive.