Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your support requests will be replied to within maximum one hour after the support ticket or email is submitted. If your issue calls for additional assistance from an administrator, we will forward the trouble ticket or the e–mail to the person on duty then leave a note to let you know that more time will be required for arriving at the optimal solution. Furthermore if you order our Optional Managed Services package, all of the services included there will be carried out whenever you decide.
An Exceptional Customer Support Service
- We will be online for you 24x7 to respond to any inquiries that you may have about our Website Control Panel or any of the applications that we have installed on your behalf on the server. If you also require support with server administration tasks, you can check out our Optional Managed Services package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Our Website Control Panel is installed by default for each Linux dedicated servers hosting package. Among its characteristics is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of educational articles have video versions which show all the tasks that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Website Control Panel section.