A 99.9% Server Uptime
We have set up our shared website hosting platform using dependable hardware and heavily customized software. Our administrators have installed a customized version of Security–Enhanced Linux on all our servers to ensure maximum safety and reliability. We’ve installed a number of distributed denial–of–service protection tools in addition to highly efficient firewalls to make sure our network is impregnable and secure.
Our Linux shared website hosting packages plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is vital that you also build your own network infrastructure. For this reason, we built a custom internal network in all our data centers. Based on high–end Juniper routers and switches, our internal network allows for stupefyingly fast data transfer rates and is also completely redundant.
Therefore, you can enjoy a 99.9% network uptime in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, regardless of which hosting service you have selected.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to lessen all possible risks with our cloud hosting packages and irrespective of the fact that we offer top–quality client support, sometimes the client is simply not happy with what we have to offer. Or he needs to move to a more powerful web hosting service, like a virtual private server or a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not satisfied, you will receive your money back.
24/7 Technical Support
We’ve punctiliously hand–picked each individual member of our 24x7 support department to make certain that we can offer the very best client care service that you can possibly get. Each of our technicians has many years of experience working with hosting accounts behind his back, hence they know what they are doing. Plus, they are at your disposal 24–7–365 – you can reach them at any time and they’ll reply as quickly as possible.
Their average support ticket response time is less than twenty minutes, whereas with many other web hosting vendors you have to wait for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be answered in under 60 minutes.