Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Reply Warranty

  • Our crew of techs will try their best to reply to your assistance demands in approximately 1 hour. If, however, the problem you have come across requires the help of our Administrators’ =Dept,= we are going to send the ticket to the technician on shift and will post a note to tell you.

  • Top quality support service
  • Professional Tech Assistance Service

  • Our technical support crew is going to be on shift for you 24x7 to to respond to all assistance request tickets that you submit. We offer client support for all software that are installed in advance on your server. These include our custom produced Website Control Panel, the selected OS along with the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • An extensive and consistently updated knowledge base is incorporated into our in–house built Website Control Panel. It offers quick tips about how to perform all the essential website management duties. The Help section offers you in–depth how–to content articles and step–by–step video tutorials. You can access the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.