Should you ever face a problem with your website and be incapable of dealing with it on your own, ask the respective web hosting company’s help desk staff to assist you to bring the site back online. A timely solution would be the best-case scenario, but many hosting companies respond within twenty four hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be easily sorted out, your website may not function properly or it may not be available whatsoever for a prolonged period, so you may lose potential clients because it’s rather unlikely that anybody will be willing to return to a site that is broken. With that being said, you ought to make certain not only that you can get in touch with your web hosting provider, but also that they can answer and assist you in a well-timed fashion. If a software app update doesn’t proceed as planned or you erase something by mistake, for instance, the site should be restored swiftly in order to avoid extended unreachability.

One-Hour Response Guarantee in Shared Website Hosting

If you are using one of our Linux shared website hosting packages and you’ve got an enquiry or confront some difficulty, you can touch base with us 24-7 by posting a support ticket or by sending an e-mail and we promise that you will get a response in less than an hour. In case the issue can be solved, we’ll do it before we get back to you, whereas if there is something that you need to do on your end, we will provide you with all the needed info – what settings to check, what workable solutions to try, and so on. Typically, you will get a reply within only half an hour, which suggests that waiting for hours on end or even for more than one day to get support is something out of the question. Our 1-hour reply guarantee applies to any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you’ll obtain a response within no more than sixty minutes. You can get in touch with us whenever you want in regard to technical, billing or general issues and because of the fact that we’re available 24x7x365, you’ll always get support in a timely fashion. Based on the specific issue or question, we will give you more details, fix the complication if it has been caused by something that’s within our reach or inform you how to proceed in case you have to adjust some setting for a web app that we cannot access. You can forget about waiting around for an entire day for each single reply. The fact is, in most cases we reply to tickets and emails within 20-25 minutes max.