One-Hour Response Guarantee in Shared Website Hosting
If you are using one of our Linux shared website hosting packages and you’ve got an enquiry or confront some difficulty, you can touch base with us 24-7 by posting a support ticket or by sending an e-mail and we promise that you will get a response in less than an hour. In case the issue can be solved, we’ll do it before we get back to you, whereas if there is something that you need to do on your end, we will provide you with all the needed info – what settings to check, what workable solutions to try, and so on. Typically, you will get a reply within only half an hour, which suggests that waiting for hours on end or even for more than one day to get support is something out of the question. Our 1-hour reply guarantee applies to any enquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you’ll obtain a response within no more than sixty minutes. You can get in touch with us whenever you want in regard to technical, billing or general issues and because of the fact that we’re available 24x7x365, you’ll always get support in a timely fashion. Based on the specific issue or question, we will give you more details, fix the complication if it has been caused by something that’s within our reach or inform you how to proceed in case you have to adjust some setting for a web app that we cannot access. You can forget about waiting around for an entire day for each single reply. The fact is, in most cases we reply to tickets and emails within 20-25 minutes max.