A ticketing system is the most widely used correspondence channel that hosting providers offer to their customers. It’s usually part of the billing account and is the best way to fix an issue that takes some time to investigate or that has to be escalated to a system administrator. Thus, all comments supplied by either side will be kept in the same location in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll need to log in and out of at least two accounts in order to execute a specific operation or to get in touch with the company’s customer service team. If you’d like to manage a couple of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. On top of that, it might take a substantial length of time for the provider to respond to your tickets.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with lots of other hosting companies, the support ticket system that we’re using with our Linux shared website hosting packages is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize different login names and passwords, as you will be able to manage your tickets and the hosting account itself from one single location. So, if you’ve got a question or come across a challenge, you can get in touch with our help desk team representatives straight away. Our system comes with a smart search mechanism. This means that even in case you have posted a huge number of tickets over the years, you will be able to find the one that you need without much effort. In addition, you can read knowledge base tips for resolving commonly met issues.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one single location, which is the reason why we’ve implemented a ticketing system into the custom Hepsia Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the communication with our client care team along with your data, which means that you will not have to remember an additional sign-on name for some other admin dashboard. You will be able to post a new ticket or to track down the status of an old one with less than a few clicks of the mouse while you’re browsing the files hosted in your account. Plus, you can go through older tickets using a clever search box or check applicable knowledgebase articles, which include solutions to common complications. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being only one hour, so there’ll always be somebody to help you out.