Integrated Ticketing System in Shared Website Hosting
In stark contrast with what you may find with lots of other hosting companies, the support ticket system that we’re using with our Linux shared website hosting packages is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize different login names and passwords, as you will be able to manage your tickets and the hosting account itself from one single location. So, if you’ve got a question or come across a challenge, you can get in touch with our help desk team representatives straight away. Our system comes with a smart search mechanism. This means that even in case you have posted a huge number of tickets over the years, you will be able to find the one that you need without much effort. In addition, you can read knowledge base tips for resolving commonly met issues.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything in one single location, which is the reason why we’ve implemented a ticketing system into the custom Hepsia Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the communication with our client care team along with your data, which means that you will not have to remember an additional sign-on name for some other admin dashboard. You will be able to post a new ticket or to track down the status of an old one with less than a few clicks of the mouse while you’re browsing the files hosted in your account. Plus, you can go through older tickets using a clever search box or check applicable knowledgebase articles, which include solutions to common complications. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being only one hour, so there’ll always be somebody to help you out.