Phone Support in Shared Website Hosting
We believe that being able to speak with a live representative is very important, so we have three support lines worldwide (USA, UK and Australia) and you're able to reach us over the phone for 14 hours every day. In case you consider purchasing one of our Linux shared website hosting packages, for example, you will be able to give us a call and find out more about our solutions prior to ordering so as to ensure that we do match all of the system requirements for your sites. Following the purchase, you will be able to call us about all the sales and billing issues you may experience, or get any general or basic technical information you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will help you keep track of the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for 14 hours a day. If you are not sure which package will be appropriate for your websites, you want to learn more about the plan's specifications or you'd like to have any other type of information about our services, you have the option to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our support representatives will assist you. If you already own an account, you'll be able to get in touch with us about sales and general issues, although we're usually able to assist with numerous tech issues as well. For strictly tech troubles you will have to use our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option if the trouble requires additional time to be solved or it needs to be escalated to our system administrators.