A live chat is one of the several methods of communication supplied by some hosting suppliers as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This method of communication is quicker than a support ticket and it makes it much more unlikely to misunderstand or misspell a word as compared to a call with an agent. In addition, if the problem that you have needs some time to be investigated and resolved, you will be able to do something else in the meantime instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service free of charge provided that you have world wide web accessibility even when your hosting provider is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that a number of issues are usually resolved if you talk with a live person, we supply a live chat service for all of our prospective and existing customers. The chat is accessible every day and our customer support representatives will help you with a wide range of questions and troubles. If you are not our customer yet, you are able to learn more about our shared website hosting plans and the hosting platform in general in order to be certain that your websites will operate properly on our servers. In case you already have an account and you have some questions or you experience any kind of problems with some of our solutions, you can get in touch with us through our live chat and we will provide the necessary details or help you troubleshoot the issue. You'll need to open a support ticket for certain troubles which require more time or the help of a system administrator, still for the majority of standard troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with all our Linux semi-dedicated hosting packages, you're able to find the answers for any questions you may have or get a lot of issues taken care of in no time. Our service is available every day, therefore you'll be able to talk to an agent even on holidays and weekends. In case you're unsure which plan is better for your sites or if our innovative cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. If you are a current customer, you are able to receive more information about account settings, billing issues along with a variety of common technical troubles you may experience, for instance if you can't set up an email account in a client on your personal computer. Our live chat can save you plenty of time no matter where you are or when you get in touch with us.