24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all of our shared website hosting packages are twenty-four-seven, therefore you can forget about waiting for several days in order to receive assistance. In case you are not our client yet, you can call us, chat with a representative or send an email. If you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You'll be able to select the best way to contact us based on what your location is or what kind of equipment you are using. We are able to assist you for almost any hosting-related question that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 tech support services even on official holidays. Your sites will be available constantly and so will we. With a number of connection options, you can select the easiest approach to get in touch with us and inquire about our services if you do not have an account yet, or get assistance if you're already our customer. You can call us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour response time warranty, though it hardly ever takes over 20 min to receive assistance irrespective of the complexity of the problem. Using our customer and technical support services, we will be there for you whenever you need us, not a couple of days after that.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting, you'll never have to wait for more than an hour to receive assistance for any type of issue that you could encounter regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all the tickets that you open through your billing Control Panel or email messages that you send to our tech support team. We have local phone numbers in several countries worldwide plus a live chat service where we will assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 via the numerous means of communication, so regardless what your question or problem is, there'll always be somebody to help you out promptly. In the event that you need assistance with third-party software, which you cannot deploy or which gives you problems, you can take advantage of the Managed Services upgrade package that we provide for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you get a dedicated server through us, you're able to contact us anytime using a number of channels and the max time that you will have to wait for an answer is up to one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will assist you with anything related to the applications which are pre-installed on your server. To contact us about a tech matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of basic questions or you would like to know more about our website hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. In the event that you'd like to have support for third-party software that you can't install or operate effectively, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.